Note: This is an opinion blog. I am not a Customer Support or Customer Success Executive or am I trying to pass myself off as an expert. I do have fifteen years of Customer Support experience including the last eight years in SaaS Support. During that time I learned a lot about different Support methodologies, some successful and some failures. This blog is to share my opinions regarding those I believe are required to succeed and receive feedback to make intelligent decisions based industry standards to help improve my Support team.
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